The IBIS E-commerce website allows you to sell and redeem gift vouchers online.


TABLE OF CONTENTS


Set up gift voucher items to sell online

To sell your gift voucher items online, you will need to configure the items as described below:

  1. Open the Gift voucher item screen under the Point of Sale menu and find the item you would like to sell online.
  2. Open the Online properties tab.
  3. Enable the Sell online property (tick).
  4. Add an Online name (if you don't want the Item description to display on your website). If you are selling dollar value gift vouchers, we recommend you type the full amount name e.g. One hundred dollars.
  5. Add an Online description to explain more about the gift voucher item if required. This could include information about how long it's valid, etc.
  6. Specify a list order. This is important to make sure your items appear in the correct order on the E-Commerce page.
  7. Save your changes.


Gift voucher item groups

Item groups improve the navigation of your website for your customers and we recommend you use them particularly if you want to also enable gift voucher redemption online. The E-commerce website will automatically group your items under Gift Vouchers, however, you may need to streamline these further if you have lots of items in any particular category. E.g. If you are selling dollar value vouchers or product-specific ones. Items can be included in more than one group.


To create Item groups for your gift vouchers, follow these steps:

  1. Open IBIS Online and browse to Setup, then System> Item groups
  2. Click Create new
  3. Enter a group code - this must not contain any spaces and must not be more than 10 characters long. It can be included in a URL to link through from your main web page. An example might be ‘BodyBath’
  4. Enter a group name – this is the name your customers see – it can be up to 50 characters long. It can be changed after you have set it up. E.g. Body and bath.
  5. Description – this explains what is in the group to your customers. It can be up to 2000 characters, but our recommendation is to keep it shorter.
  6. Click Save – this returns you to the list page.
  7. Click Edit – below the header information, you’ll see the item groups that are currently configured in your items screen. This is to help you find products to include in the online retail groups.
  8. Expand the item group by clicking on the arrow – then tick the ‘Include‘ box for any items you want to include in your current online retail group.
  9. Once you have selected the items, click Save changes at the bottom of the grid (once saved, the green colour on edited lines will disappear).
  10. Repeat for any other groups you need to configure.


Dynamic gift vouchers for reservation products

Dynamic gift vouchers for reservations are where the customer can choose a reservation product, and select the options and add-ons they would like to purchase but instead of carrying on with the booking, they can choose to Buy as a gift voucher instead.


Even though a date and time have been selected in the purchase process, deciding to buy it as a gift voucher does NOT book a reservation. We recommend you specify this on your dynamic Gift Voucher template.



Set up dynamic gift vouchers

  • In the Gift voucher item screen, create a new generic gift voucher item for reservation products.  E.g. Reservation gift voucher. 
  • Open the System settings on IBIS Online and enter the gift voucher item PLU code you just set up under the Default PLU codes in the Reservation gift voucher PLU box. If you don't have access to this screen contact [email protected] and we will set it up for you. 



  • You will need to ensure your gift voucher template is configured for dynamic reservations. You may need to set up a separate design or update your existing template to include some extra fields required for dynamic gift vouchers. See our article on Gift Voucher template setup.

    The extra fields required are: 
    • Product name
    • Option summary (e.g. 2x Adult, 1x Child)
    • Value

      IBIS does not currently support product specific gift voucher templates for dynamic vouchers



Image setup

Learn how to set up images for your gift voucher items.


Redeem gift vouchers online

Redemption online is quick and easy for the customer - after adding their products to the cart, they can apply their gift voucher reference number in the Redeem voucher field. If the balance is $0 the customer can proceed to fill in their personal details, skipping the credit card payment stage to receive their confirmation. If there is an outstanding balance to pay, the customer is charged for the remaining balance. 

In order to redeem a gift voucher online, the online properties must be set to 'sell online'. This is required even for 'reissue vouchers' as well.



Talk to IBIS to enable gift voucher redemption on your E-Commerce platform.

A gift voucher value that exceeds the value of the items in the cart cannot be redeemed online and the customer will receive a notification to add more products or call to redeem the vouchers. If the customer calls, you can choose to reissue the remaining gift voucher balance or write the rest of the value off from the Point of sale screen.


Customise the gift voucher item page on your E-Commerce website

You can customise the background graphic on your E-Commerce page so it looks more in keeping with your brand. Please note that you cannot have a different background image per voucher. 


Specifications: JPEG or PNG Image, 580w × 740h pixels