If you charge customers a service fee for amending tickets/bookings (e.g. anytime the sale value is reduced), you can setup your system to automatically prompt users to add a refund charge when the ticket is taken to Point of Sale. This is useful if a booking/ticket has just been amended, and not necessarily cancelled.
To set it up in your system, go through the following steps:
- Add a new retail item that is going to be the refund charge 'item' with the following attributes:
- Item description, such as 'Amendment Fee' or 'Refund Charge'.
- Set the Price Type as either Fixed or Prompt.
- Remember that an Item group can be assigned so these charges can be easily separated on your sales reports.
- Make a note of the PLU code.
- Go to the System Settings screen under the System menu and under the Default PLU code section, enter the refund PLU code from step 2 into the Refund PLU field.
- Save your changes. Now when you cancel the ticket and take the balance to POS, you will automatically be asked if you want to also deduct a refund charge:
If Yes is selected, the refund charge is deducted from the balance due to the customer:
