IBIS supports the following income recognition processes for settling ticket sales via the IBIS Ticketing module.
Sales recognition
A ticket may affect sales on more than one day if the ticket is cancelled or amended after the original sale date. For example:
- Ticket is sold on 15th July for $150. The operation is then cancelled on the 17th July due to bad weather and the customer is owed a full refund. This is a sale of $150 on July 15 and -$150 on July 17.
- Ticket sold for $150 on 15th. Bad weather means partial refund of $50 on 17th. Sales of $150 on the 15th and –$50 on the 17th
Partial refunds – cancellation charges
A customer purchases a $150 ticket on the 15 July then cancels on the 17 July. There are three possibilities for managing this scenario:
| Rule | Sale | Refund |
| Agent receives commission on xld amount (most common scenario) | Sales = $150 Commission = $15.00 (10%) Operator receives = $135 | Sales = $15 (10% cancellation) Agent Comm = $1.50 Operator receives = $13.50 |
| Agent receives no commission | As above | Agent Comm = $0 Opertor receives = $15 |
| Agent charges a cancellation fee | As above | Agent Comm = $15 (10% cancellation) Operator receives= $0 |
| Modification of income is recognised on day of cancellation | ||