IBIS Technology

Before you start on anything else, set up a dedicated Windows account just for the kiosk. It needs to be a local account with Administrator permissions, you'll be using that access shortly to configure Chrome, adjust power settings, turn off touch gestures, and set up Smartpay.

• Local Windows account
• Administrator permissions (required for initial setup and configuration changes)
• Used only for kiosk operation

Administrator access is required to

• Configure Chrome correctly
• Modify power settings
• Disable touch gestures
• Complete Smartpay configuration
• Apply system configuration changes

Keep this account for the kiosk only, don't share it with a staff login used for anything else.

You don't want the screen dimming or going to sleep halfway through a customer's booking, so sleep mode and screen timeout need to be switched off completely.

1. Go to Start > Settings > System > Power & Sleep
2. Set:
   • Screen: Never
   • Sleep: Never

Advanced settings

1. Go to Control Panel > Power Options
2. Select the active power plan
3. Click Change plan settings
4. Click Change advanced power settings
5. Confirm all sleep settings are disabled

This stops customers accidentally swiping up and landing on the Windows taskbar or Start menu, somewhere they shouldn't end up. Use one or more of the options below, once done, swiping up from the bottom of the screen won't do anything.

Option 1: Disable edge swipe via Local Group Policy

1. Press Windows + R
2. Type: gpedit.msc
3. Navigate to: Computer Configuration > Administrative Templates > Windows Components > Edge UI
4. Set Allow edge swipe to Disabled

Option 2: Disable tablet mode gestures

Settings > System > Tablet

Option 3: Hide the taskbar

Taskbar settings > Automatically hide the taskbar in desktop mode

This shortcut is what you'll actually use to run the kiosk day to day, it launches Chrome straight into full-screen kiosk mode. Build it once everything else, enabling and registering the kiosk, and (if you're using Smartpay) pairing the terminal, is done.

1. Right click on the desktop
2. Select New > Shortcut
3. Enter: "C:\Program Files\Google\Chrome\Application\chrome.exe"
4. Click Next
5. Name the shortcut something like Kiosk or IBIS Bookings (just to make it clear it is the Chrome kiosk shortcut)
6. Right click the shortcut and choose Properties.
7. Update the Target field to:
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --kiosk https://your-kiosk-site/kiosk

Replace https://your-kiosk-site with the operator’s IBIS eCommerce URL supplied by IBIS.

Double click the shortcut to confirm Chrome launches into the kiosk and lands on the customer-facing main menu.

Note: Use straight quotes only. Curly quotes copied from Word will break the Target field.

Once everything above is set up, running the kiosk day to day is simple:

1. Power on the kiosk
2. Log into the kiosk account
3. Double click the IBIS Bookings shortcut
4. Confirm the site loads correctly in full screen

If the EFTPOS terminal is not paired (after a cookie clear or major reset), work through the Kiosk URLs and Smartpay EFTPOS pairing sections before opening to customers.

1. Close Chrome
2. Restart Windows via Start > Power > Restart
3. Log back in
4. Relaunch the IBIS Bookings shortcut

By default, kiosk screens are switched off. If you visit /kiosk before doing this step, you'll just land on your normal homepage. Do this in a normal Chrome window on the kiosk account, before building the kiosk-mode shortcut.

Open Chrome normally on the kiosk account and go to:

https://{your-kiosk-site}/kiosk/allow/ibiskiosk26

You'll be redirected straight to the setup screen at /kiosksetup, that's your sign it's worked. This sets a cookie on the device that stays in place until the browser's cookies are cleared.

It only applies to the Chrome profile you did this on, so make sure it's the same account and profile that will actually run the kiosk.

Note: ibiskiosk26 is a basic access word to stop random visitors landing on the kiosk URL. It is not a security control.

On the /kiosksetup screen you'll see a Register kiosk box with four fields to fill in:

1. Prod codes – enter the product codes of each product that will be displayed on the kiosk.
2. Unique till/kiosk name – must be unique across the system.
3. Location code – this pulls directly from the IBIS system, so it must match a location code that already exists there exactly. For example, if the kiosk sits under the Shop location and the location code for Shop is SHO, enter SHO.
4. Notes – optional. Add anything special about that kiosk here, for example "front counter, second monitor faces the door". This is for internal reference and is visible to IBIS and your team in the client, not to customers.

Click Register Kiosk.

Note: Setting the location is vital. If no location is set, the device will not register and its activity will not pull through correctly in reporting.

Once you're registered, the kiosk is issued its own ID behind the scenes (an NxID), which needs to match the Active record for that kiosk in the IBIS Device screen. This happens automatically, you don't need to do anything with it yourself.

If you need to reuse a kiosk name, the existing record must be disabled in the Device screen within the IBIS Client first.

If you've set up more than one product, your customers will see a selection screen first, so they can choose which one they want before booking. With just one product configured, the kiosk skips that screen entirely and takes them straight into the booking flow.

Images shown on the product selection screen are pulled from each product's own images. Add or update these in the Image Manager against the product itself, the same way you would for any other ecommerce product.

HTML Screen Messages

The /kiosksetup screen also lets you personalise what customers see and read at each stage of their visit, from booking terms right through to their check-in confirmation:

• Booking terms and conditions – shown before the customer proceeds.
• Receipt message – displayed on the receipt screen.
• Checkin complete message – shown after a customer checks in. Useful for telling them what to do next.
• Scan Wristband message – shown on the Wristband scanning page, ideal for directions on where to get the wristband and where to scan it.

Note: Show scan wristband screen – tick this to add a wristband scan step, with its own Scan Wristband Message shown on that screen. Mainly used for EpicShot integrated customers.

You'll also see a separate Health and safety html field appear for each individual product once you've entered your product codes, since different products can have different safety requirements or briefings.

All of these accept simple HTML formatting, the same as your confirmation, reminder and thank you emails. That just means you can bold text, add line breaks, and so on, without needing any design skills. 

For example, typing this:

<b>Welcome!</b><br>Please see a staff member to collect your wristband.

Would show on screen as:

Welcome!
Please see a staff member to collect your wristband.

Note: If you'd like to include images in any of these text fields, get in touch with the Helpdesk and we'll add them for you. Images just need to follow our standard ecommerce image specs. This is separate from product images on the selection screen, which you manage yourself in the Image Manager.

Departure cutoff time

The cutoff time controls which departures show on the kiosk. It hides any departure starting within the set window, so customers cannot book onto something that is about to leave.

For example, with a cutoff of 30 minutes, the kiosk will not show any departures in the next 30 minutes. A 2:00pm departure stops appearing at 1:30pm.

Think about how long your customers realistically need to check in and reach the departure point, then set the cutoff to match.

1. Press Function.
2. Press 3 for Config.
3. Enter the config password 833767.
4. Press 1 for POS Integrations.
5. Press 1 for Authorise POS.
6. A pairing code appears on the terminal screen.
7. Enter the pairing code into the Pairing key field on the /kiosksetup screen and click Try and Pair.

Pairing status changes to True once the terminal is connected. From /kiosksetup you can click Go to Kiosk Screens to confirm the customer flow works end to end before locking the device down.

• Confirm the kiosk has been registered first. The terminal can only pair once the kiosk is registered.
• Check both devices are powered on and on WiFi.
• Confirm the network does not have device isolation enabled.
• If the code has timed out, generate a fresh one on the terminal.
• Restart the EFTPOS device and try again.