IBIS Technology

A dedicated Windows account must be created for kiosk use.

Requirements

• Local Windows account
• Administrator permissions (required for initial setup and configuration changes)
• Used only for kiosk operation

Administrator access is required to

• Configure Chrome correctly
• Modify power settings
• Disable touch gestures
• Complete Smartpay configuration
• Apply system configuration changes

Do not use a shared staff account.

Sleep mode and screen timeout must be disabled to prevent interruptions during customer use.

1. Go to Start > Settings > System > Power & Sleep
2. Set:
   • Screen: Never
   • Sleep: Never

Advanced settings

1. Go to Control Panel > Power Options
2. Select the active power plan
3. Click Change plan settings
4. Click Change advanced power settings
5. Confirm all sleep settings are disabled

Use one or more of the following options. After configuration, swiping up from the bottom of the screen should not reveal the taskbar or Start menu.

Option 1: Disable edge swipe via Local Group Policy

1. Press Windows + R
2. Type: gpedit.msc
3. Navigate to: Computer Configuration > Administrative Templates > Windows Components > Edge UI
4. Set Allow edge swipe to Disabled

Option 2: Disable tablet mode gestures

Settings > System > Tablet

Option 3: Hide the taskbar

Taskbar settings > Automatically hide the taskbar in desktop mode

1. Power on the kiosk
2. Log into the kiosk account
3. Double click the IBIS Bookings shortcut
4. Confirm the site loads correctly in full screen

If the EFTPOS terminal is not paired (after a cookie clear or major reset), work through the Kiosk URLs and Chrome shortcut and Smartpay EFTPOS pairing sections before opening to customers.

1. Close Chrome
2. Restart Windows via Start > Power > Restart
3. Log back in
4. Relaunch the IBIS Bookings shortcut

The kiosk controller is switched off by default. Any visit to /kiosk redirects to the home page until you turn it on. Enable the kiosk in a normal Chrome window before building the kiosk-mode shortcut.

Open Chrome normally on the kiosk account and go to:

https://{your-kiosk-site}/kiosk/allow/ibiskiosk26

That sets an ecomm-kiosk cookie on the device and redirects to the setup screen at /kiosksetup. The cookie persists until the browser is cleared.

The cookie is tied to the Chrome profile on this user account, so make sure it is set on the same account and profile that will run the kiosk.

Note: ibiskiosk26 is a basic access word to stop random visitors landing on the kiosk URL. It is not a security control.

On the /kiosksetup screen:

1. Enter the product codes of each product that will be displayed on the kiosk.
2. Give the kiosk a name. It must be unique across the system.
3. Type in the location the kiosk will be situated in.
4. Click Register Kiosk.

Once registered, a NxID is generated and saved to the ecomm-kiosk cookie. That NxID needs to match the Active record for the kiosk in the IBIS Device screen.

If you need to reuse a kiosk name, the existing record must be disabled in the Device screen within the IBIS Client first.

With the kiosk enabled, registered, and (if applicable) the Smartpay terminal paired, build the desktop shortcut that launches Chrome in full-screen kiosk mode.

1. Right click on the desktop
2. Select New > Shortcut
3. Enter: "C:\Program Files\Google\Chrome\Application\chrome.exe"
4. Click Next
5. Name the shortcut something like Kiosk or IBIS Bookings (just to make it clear it is the Chrome kiosk shortcut)
6. Right click the shortcut and choose Properties.
7. Update the Target field to:
   "C:\Program Files\Google\Chrome\Application\chrome.exe" --kiosk https://your-kiosk-site/kiosk

Replace https://your-kiosk-site with the operator’s IBIS eCommerce URL supplied by IBIS.

Double click the shortcut to confirm Chrome launches into the kiosk and lands on the customer-facing main menu.

Note: Use straight quotes only. Curly quotes copied from Word will break the Target field.

1. Press Function.
2. Press 3 for Config.
3. Enter the config password 833767.
4. Press 1 for POS Integrations.
5. Press 1 for Authorise POS.
6. A pairing code appears on the terminal screen.
7. Enter the pairing code into the relevant box on the /kiosksetup screen and submit.

The screen confirms when the terminal is connected. From /kiosksetup you can click Go to Kiosk Screens to confirm the customer flow works end to end before locking the device down.

• Check both devices are powered on and on WiFi.
• Confirm they are on the same network.
• Confirm the network does not have device isolation enabled.
• If the code has timed out, generate a fresh one on the terminal.
• Restart the EFTPOS device and try again.