IBIS Point of sale supports docket printing and order functions so you can easily manage your café. Our customisable, touch screen interface makes it easy to key in orders and print for the kitchen or coffee-making stations after transactions are complete. You can easily associate buzzers or table numbers with an order. 


TABLE OF CONTENTS



Enable docket printing

This setting enables a prompt at the end of the POS transaction to send the order to the docket printer. You can also specify the order or buzzer number in the popup.

  1. Open the System Settings screen under the System menu
  2. Under the Printing section, set the Print dockets setting to True.
  3. Click Save.


Set up docket printers

Before you complete this step, you must have the thermal docket printers installed on your network and available to the computer you are configuring. This step must be completed on all computers used to print dockets.

  1. Open the Machine Settings screen under the System menu.
  2. Under the Point of Sale section, you will see a list of up to 3 docket printers.
  3. Select from your list of installed printers to associate with each docket printer number (e.g. Docket Printer #1 = Coffee station printer, Docket Printer #2 = Kitchen). 
  4. Click Save.


Set up items/addons for your café 

Café items are configured in the Retail items screen. You will need to set up all the various items you will sell at your café and including any 'addon' items. An add-on is anything that is sold in addition to your café item - E.g. if you sold a coffee item, addons could be 'sugar', 'extra shot'. You can specify the addon property by clicking 'Addon' under the Cafe section  for the Retail Item. See the related article to learn how to add retail items.


Configure your POS screen for your café location/devices

You will need to set up your Point of sale screen for your café by adding buttons for all your submenus, items and addons. Submenus can be used to group your items such as 'coffee', 'sandwiches' together. Under each submenu, you will want to add all of the items related to that submenu.


If you wind up with a few layers of submenus after your café items are set up in POS buttons, we recommend you disable the Machine setting Return to start after add item for the devices used in your café. This will make it easier to add all the related addon items to complete your order without having to keep reopening all the submenus each time. We also recommend you add the POS function To start menu to each of your submenus. This allows the user to decide at what point in the order process they want to go back to the start without clicking back through each submenu separately.



Associate items to docket printers

Once you know which printer is associated with a docket printer number, you can specify which items print to each docket printer. E.g. coffee orders print to docket printer 1 and food orders are set to docket printer 2.

  1. Open the Items screen under the Point of Sale menu.
  2. Right-click any column header and select Column Chooser
  3. Drag the Docket Printer column into the Item grid.
  4. Specify the correct docket printer number for each item (e.g. all coffee to printer "1", all pizzas to printer "2").
  5. Click Save. 



Add a table number or note to an order 

When you complete a POS transaction containing items with a docket printer specified, the Docket printing popup will appear after payment is complete. You can enter a buzzer number (i.e. also used for 'table numbers') to associate with each docket printer. This number will also print on the customer's receipt. You can add order notes which will print on the docket printer if you need to specify important things, such as food allergies, to staff.


You can print a consolidated sale summary that lists all of the items being ordered. This is useful if you are dealing with large groups (e.g. conference/school groups) who may want to review the order before paying. You can add the Print sale summary function button to your POS screen to produce a thermal report. 

Reprint a docket 

If you need to reprint a docket, follow these steps: 

  1. Open the Find sale screen and locate the transaction you need to reprint a docket for.
  2. Click the Id link to open the transaction in the Point of sale screen.
  3. Once the transaction appears on the POS screen, click the POS function Print kitchen dockets to reprint. If you do not have this button available, you will need to add it to your POS menu.
  4. When the docket printer reappears for your order, you will need to re-add the buzzer/table number before printing.