TABLE OF CONTENTS


Set up memberships to sell online

Your customers can purchase your memberships online through the IBIS E-Commerce website. Follow these steps to make your memberships products available through your IBIS website:

  1. Open the Membership item screen and select the membership item you wish to sell online. 
  2. Tick the Sell online box.
  3. In the details panel, open the Online properties section and enter an Online name (how you want the membership name to appear on your website), 
  4. Enter a description for the membership which will display on the E-Commerce website. This should tell the customer about the specific details or rules around this membership so they can ensure they are purchasing the correct one.
  5. You can specify the list order which determines the order the membership items should appear on the E-Commerce page.
  6. Save your changes.


Add membership images for your E-Commerce page

Once your membership item is configured to "Sell online", then it will appear on your IBIS E-Commerce website. From here, it will be visible to customers using your website. Follow the steps to add an image to your membership item.


Purchasing memberships online

When your customers purchase a new membership online, they will be prompted to enter an administrator for the membership. This is the primary individual linked to this membership. Once the details are completed, the membership item will be added to the cart, and payment can be made online. 


After payment is complete, the customer is sent a receipt and a registration email. The registration email invites the customer to log in to your IBIS E-Commerce website to complete their membership details.  


Member login

When a membership is purchased, the registration email is sent to the primary member who just completed their purchase. The email should contain a link to log in to the E-Commerce website to complete their membership details, answer any additional membership questions, or add additional members. 


The login button can be found in the top right-hand corner of the E-Commerce website. If you are using an i-frame or custom website, the membership login widget needs to be added to your website by your web developer.



Adding people to a group membership 

If the membership you have purchased is for a group or family unit, customers can update their member details on the E-Commerce website. 

  1. The primary member should log in to the E-Commerce website. They can use the link sent to them in the invitation email, or browse directly to your website to click the login button.
  2. After login, you will arrive at the My Memberships page. Click Edit on the membership you wish to add members to.
  3. You can see the number of members which can be added to a specific membership in the Adult/Child breakdown (e.g. 1 of 2).
  4. Click Add an Adult or Add a Child and fill out their details. Note that an invitation email is sent automatically to the new members when they are added. For children, the invitation is sent to the primary member.


Reset password

If a member forgets their password, they can use the reset password function on the login screen in order to gain access to the website again. A reset password email will be sent to the customer, and it contains a link to reset their password. Once this is completed, they will be logged in to the website automatically.


There are no restrictions around the password field. Customers can enter whatever they want.