For customers using the admission module without a gate, tickets can be manually scanned to validate. The system checks the usage rules to confirm the ticket's validity at the location and ensures it hasn’t been fully used. A visual indicator will show whether the scan is successful. 


TABLE OF CONTENTS


Validate admission tickets at the time of sale

You can enable a prompt for your frontline team to validate tickets immediately after completing a transaction. This is useful for venues without a two-stage purchase/validation process, as it automatically "scans" the ticket for you. 


To enable the setting:

  1. Under the System menu, open the Machine Settings screen and scroll to the Point of Sale section.
  2. Find the Prompt to process vouchers on sale setting and set it to true, then click Save.
  3. When this setting is enabled, the user will be prompted after the sale with "Are the people entering the venue?" 
  4. Users can click Yes to validate the ticket immediately, or No if the customer will be entering the venue later.

Validate admission vouchers at time of sale


Validate multiple tickets at the same time

You can validate all tickets from a single Point of Sale transaction simultaneously. This is helpful if a customer presents their receipt instead of their tickets or when a group enters together, allowing you to redeem all tickets at once and save time. 

  1. Click the Redeem admission tickets button in the Point of sale screen. See how to customising the Point of sale screen to add this button in.
  2. Enter in the Sale ID as follows:
    • Manually: enter the Sale ID shown on the receipt into the box.
    • Thermal Receipt: scan the barcode on the bottom of the receipt 
    • A4 tickets: scan or enter the ID starting with "/TS="



  3. Check the tickets to be redeemed and click Scan now. Note that you must redeem all tickets in the sale; partial redemption is not possible.



  4. A feedback message will confirm if the scan was successful. If any tickets are already validated, invalid for this location, or expired, these details will appear in the results.

 

Validate a ticket manually

If a customer cannot scan their ticket or multi-trip card pass, you can perform a manual scan. This process works the same as scanning the ticket at the gate and will record gate usage.

  1. From Point of Sale, click Voucher lookup
  2. Scan the card/ticket or enter the following into the scan field if the ticket or card is not present: pti=card/ticket number
  3. Check the ticket is valid and/or has trips remaining if a multi-trip
  4. Select the Manual scan button to decrease the usage by one trip
  5. View results in pop-up

Voucher Lookup Process

 

Validate admissions tickets via the IBIS check-in module

Admission tickets and Membership cards can be scanned via the IBIS Check-in website. Note there is an additional licence fee to enable the Check-in module for this purpose.


Before you begin:

  1. Please reach out to IBIS and ask to have Check-in Online Admission enabled.
  2. To track admissions validated through online scanning,  set up a new location in IBIS and update the Usage and Validation Rules for each admission ticket so they are valid at this new location.
  3. Enter the following details in the new Devices screen 
    • Device Name: Checkin
    • Location: New location where online admission scanning will be recorded
    • Device type: Gate 
  4. Save your changes.


To scan or enter admission tickets or membership cards via IBIS check-in

  1. Open a browser window and enter: https://checkin.ibisres.com (or your normal check-in URL as advised by IBIS).
  2. Enter your server ID, username and password, then click Sign in.
  3. Select Admission from the available options. If you don't see this option, please contact IBIS for assistance.
     
  4. Scan the admission or membership pass with the camera on your device or enter the ticket or membership ID number manually, then select Check in.
  5. When a valid admission ticket or membership card is scanned a green banner with 'OK' will be displayed.