Once you admission tickets are all setup, buttons added to your Point of sale menu, and you have your admission ticket printing settings enabled, you can now start selling admission tickets like a pro!
TABLE OF CONTENTS
- Sell a single use admission ticket
- Sell a multi-use admission ticket
- Sell an admission package
- Return/refund admission tickets
- Reverse all admission tickets in a sale
- Exchange one type of admission item for a different type
Sell a single use admission ticket
- Select items as required from buttons on your POS screen
- Choose your payment type and if prompted, capture any marketing data to complete the sale.
- On the completion of the sale, the admission ticket(s) will print automatically (one per unit) for you to hand to customer.
- If you have a gate controlled entry and using a gate ticket, customers will self scan through the gate. Otherwise, your will be prompted to validate the ticket at POS when asked Are the people entering the venue?. Select the appropriate response as follows:
- Yes - the ticket is validated immediately and counted as pax on the Admissions report.
- No - give the customer a copy of the ticket so they can validate it at a later time.
Sell a multi-use admission ticket
A ticket that can be scanned over one or more days, or locations will require the guest to have a copy of the admission ticket. You can choose how you deliver that ticket to the guest after purchase.
Print the ticket on a thermal printer.
Print a non-thermal ticket (requires special formatted paper and a ticket printer). This method is usually only used at unattended gate scanning stations (e.g. a subway ticket).
Email the receipt (admission tickets will be attached as a PDF on the receipt email).
Learn more about admission ticket printing options.
Sell an admission package
- Select the admission package item button on your POS screen (.e.g. Family pass).
If you are selling more than one admission package in the same transaction, do not increase the units in the original line - add the family pass item again as shown below. - Choose your payment type
- Tickets print, one per admission item unit (first ticket shows full value of item)
- Follow prompts as normal.
Return/refund admission tickets
- Select Item return from the POS menu
- Enter items as required, answering Yes when prompted 'is the item being returned'.
- Choose the payment type required.
- Process the refund as normal.
Tickets associated with returned sales are still able to be validated. To ensure they cannot be used, validate the tickets in the sale at POS.
Reverse all admission tickets in a sale
- Select Sale return from the POS menu
- Scan the receipt for the sale being returned, or enter the sale ID from the receipt (if you don’t have it, use the Find sale function to look up the transaction number).
- Settle with a payment type as usual
Exchange one type of admission item for a different type
- Select Item return from the Functions menu at POS
- Enter the items being returned, answering ‘Yes’ when prompted
- Enter new items being issued, answering ‘No’ to prompt
- Select payment type
- Either take payment or refund depending on balance of sale.