For users of our Event Ticketing module, this article describes how to sell and print tickets for direct sales via Point of sale.


TABLE OF CONTENTS


Setup your event ticket printer

  1. Open the Machine Settings screen under the System menu.
  2. Under the Printing section, choose Thermal Voucher/Event Ticket as your Admission Voucher Layout Type.
  3. Select your thermal printer from the Admission Voucher Printer (POS) setting. This should be the same as your Receipt Printer setting.
  4. Save your changes.


Setup an event ticket button in point of sale

Once an Event Tickets button is created in Point of Sale, any upcoming Events can be sold via that button.

  1. Open the Point of sale screen 
  2. Right-click on a button and select Enter design mode.
  3. When prompted, enter the POS screen layout password. This password is set in the System settings screen.
  4. Create a new button, at Item select any Event Item and then update the Caption to 'Events' and click OK.
  5. Right-click any button and select Exit design mode.


Sell event tickets at point of sale

  1. Open the Point of sale screen and add your event item to the sale as follows:
    • Click on the retail button you have added for your event tickets (you only need 1 button added linked to 1 event item), or
    • Enter the PLU code of an event Item in the POS input box.
  2. The Event pop up window displays your active events, each one will show the remaining ticket availability (note: if sold out, you can continue to sell tickets through POS, but this will be at your own discretion).
  3. Click the available units to book the event and enter the number of units you'd like to sell.
  4. Click Add to sale and proceed with payment as normal.
  5. Your event tickets will print automatically after the sale is complete. Ensure you have specified a voucher printer in the Machine Settings screen.


Reprint event tickets 

You cannot reprint thermal event tickets for customers. You can only email customers an A4 receipt with their event tickets attached. Use the email receipt function at Point of sale, then enter the customers email address and send. 


Refund an event ticket

To refund an event ticket, you can use the Sale return function. This will also add the places taken back onto the total available spaces of the event.  

  1. Open Point of Sale
  2. Click on your Sale return button
  3. Enter the Sale ID number 
  4. Process refund as normal.

Note that the Item return function currently doesn't work for an event item, so if you need to refund one ticket on a sale that included several items, you'll have to add those items back into the sale you are refunding. E.g. if a customer bought 3 event tickets and a postcard, but only wants to return one event ticket. First process the sale return, but before processing the payment, add on 2 tickets and a postcard again to balance the transaction out to its true status.