TABLE OF CONTENTS
- Ticketing screen overview
- The button bar
- Ticketing screen functions
- Tips on using the ticketing screen:
Ticketing screen overview
The ticketing screen is divided into two main parts, the information tree on the left and the ticket details on the right. Watch a brief video demonstration of the IBIS Ticketing screen.
The button bar
| To POS | Saves the ticket and takes you to the point of sale screen to process payment. |
| Tkt/Save | Prints a ticket and saves the ticket at the same time. |
| Find | Takes you straight to the Reservations > Find Ticket screen if you are looking for an existing ticket. |
| More… | Provides the following additional options: Wizards.. (Cancel ticket, Confirm referral, Add new operator and custom ticket wizards) Cancel ticket guides you through the process of cancelling a ticket and calculates any financial implications. Confirm referral ensures that any referral bookings are recorded in your system as having taken place. Add new operator helps you easily add new operator details to your system. Send email allows you to email a booking confirmation to the customer. Custom ticket Provides you with printing options for tickets e.g. paper size, print / view on screen / export to file. History Provides the ticket history of the different edits that have happened to a ticket. Check POS associations Only for when you have the POS module. This is used when you notice that the ticket payment information does not seem right, this might happen after a power cut for example. No prompt option edits Relates to editing the price or commission percentage of ticket options (e.g. in the above screen shot, the ticket options are Adult and Child). If No prompt option edits is ticked, you will not get any prompts when changes are made to prices or options for a ticket. Also any changes will not be saved to the product database, the prices and options will revert to their default values for a new ticket. If you have this setting unticked, each time you change the price or commission percentage of an option, you'll get a message asking if you want to save the change as default and therefore update your product database. Custom amount to POS Allows you to cashier a different amount to the balance owing. |
New | Starts a new ticket. |
Ticketing screen functions
- Find and select your product in the Information Tree.
- View Product notes to gain more information about the product.
- Default sale Types are set, however, can be amended if required.
- Ticket Status is automatically updated.
- Ticket ID is automatically created. Enter a known ID here to bring up another ticket.
- Enter Units and edit Cost pu if required.
- Apply Discounts.
- Add customer details or bring up an existing customer to add to Customer Ticket.
- Include Ticket Note to print on the customer ticket. These can be set as default for a particular product.
- Include a Private Note for internal information.
- Take to POS or Tkt/Save to save and print a ticket for the customer.
Tips on using the ticketing screen:
- Use the tab key to move through the Ticketing screen and you won't miss out on any critical information.
- Quick type the time as "10a" or "10p" to set the time to 10:00 AM or 10:00 PM.
- Use the Shift + arrow down key to display the calendar.
