Welcome to the IBIS E-Commerce platform, your gateway to a seamless online shopping experience. We've tailored our platform to provide your customers with a user-friendly interface that adapts to any device. Here's how you can enhance your customer's journey:
TABLE OF CONTENTS
- Integration options: tailor IBIS to your business
- Selling your products online
- Customise captions and page elements
- Continue shopping button URL
- Terms and conditions
- Privacy policy
- Secure payment options
- Google Analytics
- Receipts and confirmation emails
- How do I get started?
Integration options: tailor IBIS to your business
We offer a variety of integration options to suit your unique needs:
- Standalone site: our standard website platform that can be formatted to match your branding.
- i-Frame: Keep customers on your site while they shop with an embedded IBIS interface.
- Custom website via IBIS API: Full control over your site's design.
- IBIS widgets: Effortlessly embed widgets into your site for an enhanced shopping experience.
Standalone site
A standalone E-Commerce website allows your customers to navigate through your product pages with its own menu structure. You can customise your standalone website with a background graphic and your logo to retain the look and feel of your existing website. You can connect your own website to your IBIS standalone website using customisable "book now" links or by embedding IBIS widgets within your own website to link to your IBIS standalone pages.
Additional configuration options (fees apply):- Enhanced branding using custom stylesheet and JavaScript files – e.g. change fonts, colours, link names, etc.
- Embed menus from your own website into the IBIS E-commerce pages using JSON files.
- Custom URL using a 3rd or 4th-level domain such as shop.mywebsite.co.nz, rather than being hosted as mywebsite.ibisnz.com
i-Frame
Displaying your IBIS E-commerce website in an iframe is the easiest way for your organisation to stay true to your brand and to keep your customers on your website while they're shopping. You can configure a single iframe on your website or narrow down the selection results to display specific products on several iframes across your pages. Our iframe design can be seen here. You can also use IBIS widgets in conjunction with iframes to give your website a custom look without the cost.
Additional configuration options for iframe:- We strongly recommended that you configure a 3rd level domain for your IBIS E-Commerce site so cookies can be passed through the website with ease.
- Enhanced branding using custom stylesheet and JavaScript files – e.g. change fonts, colours, link names, etc.
- We recommend you embed the shopping cart widget into your pages so customers can easily jump to payment as they navigate your site.
Custom website via IBIS API
You can have full control over the look and feel of your booking pages by using the IBIS API to integrate your website and your IBIS system. We will provide guidelines for best practices for your web development team and we can be involved to varying extents in the design of the transactional pages for your website. Please note that a custom website generally requires several months of lead-in time.IBIS widgets
Widgets can be embedded into your own website and link directly to the IBIS pages. These are great tools for offering your customer different ways to select products, instead of displaying the default departure list. We have various widgets available, check out our article about embedding IBIS widgets into your site to learn more.
Selling your products online
Explore the diverse product categories you can sell with IBIS E-Commerce:
- Sell retail
- Sell reservations
- Sell admission
- Sell membership
- Sell gift vouchers
- Appointments
- Hire
- Sell events
Customise captions and page elements
Customisation is key to creating a unique shopping experience. You can modify captions and page elements across your IBIS E-Commerce site, ensuring it will suit your requirements perfectly.
If you have multiple E-Commerce websites linked to your IBIS system, changes made here will impact all sites. If you need to customise captions uniquely per website, please contact us.
- Customise homepage captions and descriptions
- Customise activity selection page captions and page elements
- Customise activity details page
- Retail item page captions
- Gift voucher items page captions
- Customise cart page captions
- Customise the customer details page
Customise homepage captions and descriptions
The IBIS E-Commerce website comes with its own homepage and menu structure. The tiles that display on the homepage and in the menu depend on the modules you are using in IBIS. An IBIS technician will enable the modules when you are ready to start selling on IBIS E-Commerce.
You can modify the descriptions and captions throughout your E-Commerce site in the System settings screen (IBIS Online) under the Menu captions section.
| Home page | Description |
|---|---|
| Change captions and descriptions | Replace the caption after the = and | symbols. E.g. Appointments=Spa bookings|Enjoy some R&R at our day spa. |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Customise activity selection page captions and page elements
You can modify the activity page captions and elements in the System settings screen (IBIS Online) under E-Commerce captions > Captions for /Activity/Selection.
| Activity selection page | Description |
|---|---|
Product droplist caption | Replace the caption after the = symbol. E.g. product=Please select |
| Hide product droplist | To remove the droplist, enter hidden after the = symbol. E.g. product=hidden |
Hide upselling points box | To remove the USPs, enter hidden after the = symbol. E.g. USPs=hidden |
Customise 'no departures available on' date text. | Replace the caption after the = symbol. E.g. empty-day=Please call to confirm availability for (date will always appear at the end by default) |
Modify departure list column captions | Replace the caption after the = symbol. E.g. column-product=Activity column-date=Day column-time=Hour column-avail=Seats |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Customise activity details page
Once your customers select their activity departure time, they will arrive at the details page where they can select their price options. You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions > Captions for /Activity/AddEdit section.
| Activity details page | Description |
|---|---|
| Change pickup caption | Replace the caption after the = symbol. E.g. pickup=Meet at |
| Change dropoff caption | Replace the caption after the = symbol. E.g. Dropoff=Return to |
| Change the note field placeholder text | Replace the caption after the = symbol. E.g. note=Please let us know if you have any dietary requirements |
| Hide the note field | To remove the note field, enter hidden after the = symbol. E.g. note=hidden |
| Hide product-specific description | To remove the online product description USPs, enter hidden after the = symbol. E.g. USPs=hidden |
| Change option selection column header captions | Replace the caption after the = symbol. E.g. column-item=Options column-cost=Price column-units=QTY column-total=Total NZD |
| Purchase as gift voucher title | Replace the caption after the = symbol. E.g. gift-voucher-title=Not sure of the date? |
| Purchase as gift voucher description | Replace the caption after the = symbol. E.g. gift-voucher-description=Select options above and purchase these as a Gift voucher to book in at a later date |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Retail item page captions
You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions >Captions for /Retail/Add.
| Retail add page | Description |
|---|---|
| Item sold out message caption | Replace the caption after the = symbol. E.g. SoldOutMsg=Sold out. Check back soon. |
| Size/colour (not available) | Replace the caption after the = symbol. E.g. SizeColour= |
| Units caption dropdown | Replace the caption after the = symbol. E.g. Units=Quantity |
| Add to cart button caption | Replace the caption after the = symbol. E.g. AddToCart=Buy item |
| Item detail caption | Replace the caption after the = symbol. E.g. Details=About |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Gift voucher items page captions
You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions >Captions for Gift voucher/Add.
| Gift voucher add page | Description |
|---|---|
| Change voucher to caption | Replace the caption after the = symbol. E.g. VoucherTo=For |
| Change voucher from caption | Replace the caption after the = symbol. E.g. VoucherFrom=From |
| Change voucher message caption | Replace the caption after the = symbol. E.g. VoucherMessage=Message |
| Change add to cart button caption | Replace the caption after the = symbol. E.g. AddToCart=Buy |
| Change sample-only message text | Replace the caption after the = symbol. E.g. SampleOnlyMsg=Sample voucher |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Customise cart page captions
You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions >Captions for Cart/Index.
| Cart page | Description |
|---|---|
| Change the main cart page caption | Replace the caption after the = symbol. E.g. caption=Your shopping cart |
| Change the main cart page caption for mobile devices | Replace the caption after the = symbol. E.g. caption-mobile=Cart |
| Change the item list column captions | Replace the caption after the = symbol. E.g. column-item=Options column-price=Cost column-units=Number column-total=Total price |
| Change the item group captions | Replace the caption after the = symbol. E.g. section-entryTicket=Admission items section-booking=Reservations section-event=Events section-retail=Retail items section-event=Events section-retail=Retail items section-membership=Subscriptionsection-giftVoucher=Gift cards section-surcharge=Postage section-giftVoucherRedemption=Redeemed gift card |
| Change the promo/voucher code field caption | Replace the caption after the = symbol. E.g. promoOrGiftVoucher=Apply promotion or gift card code |
| Change the continue shopping button caption | Replace the caption after the = symbol. E.g. continueShopping=Add another booking |
| Change the reset cart button caption | Replace the caption after the = symbol. E.g. resetCart=Empty cart |
| Change the cart empty caption | Replace the caption after the = symbol. E.g. cartEmpty=You don't have any items in your cart. |
| Change the fine print under the Proceed to checkout caption | Replace the caption after the = symbol. E.g. summaryFooter=All prices are in New Zealand dollars inc GST. Credit card payments incur a 2% processing fee |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Customise the customer details page
You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions >Captions for Customer/PayForCart.
| Your details page | Description |
|---|---|
| Change the main heading | Replace the caption after the = symbol. E.g. Caption=Customer details |
| Change first name caption | Replace the caption after the = symbol. E.g. FirstName=First name |
| Change last name caption | Replace the caption after the = symbol. E.g. LastName=Last name |
| Change the phone caption | Replace the caption after the = symbol. E.g. Phone=Mobile number |
| Change marketing region caption | Replace the caption after the = symbol. E.g. MarketingRegion=Where do you live? |
| Change marketing source caption | Replace the caption after the = symbol. E.g. MarketingSource=How did you hear about us? |
| Change the booking note caption | Replace the caption after the = symbol. E.g. BookingNote= |
| Change delivery notes caption and placeholder | Replace the caption after the = | symbols. E.g. DeliveryNote=Note for the courier|Please specify where you’d like the package dropped off. |
| Change the privacy policy caption | Replace the caption after the = symbol. E.g. EmailMe=I would like to receive promotional emails |
| Change the terms and conditions caption | Replace the caption after the = symbol. E.g. |
| Change check out button caption | Replace the caption after the = symbol. E.g. |
| Hide the payment types section | Replace the caption after the = symbol. E.g. PayMethod=hidden |
| Change the caption for accepted payment types | Replace the caption after the = symbol. E.g. PayMethod=Accepted payment types: |
| Display the logos of the payment types you accept | Replace the caption after the = symbol. E.g. paymethods-css=visa mastercard amex jcb diners unionpay alipay wechatpay account2account googlepay applepay klarna farmlands |
| Change the fine print at the bottom of the cart summary | Replace the caption after the = symbol. E.g. summaryFooter=All prices are in New Zealand dollars incl GST. Credit card payments incur a 2% processing fee. |
| Reset defaults | To reset a caption to its default, enter --Reset, then click save and reload. |
Customise the receipt page
You can customise the details on this page in the System settings screen (IBIS Online) under the E-Commerce captions >Captions for Receipt/Index.
| Your details page | Description |
|---|---|
| Change the main heading | Replace the caption after the = symbol. E.g. pageTitle=Thank you from our team |
| Change the subheading | Replace the caption after the = symbol. E.g. pageSubTitle=Keep an eye out on your inbox, we'll be emailing your confirmation soon! |
| Change the column captions | Replace the caption after the = symbol. E.g. |
| Change the booking number format for reservations | Replace the caption after the = symbol. E.g. BookNumFormat=Booking {0} |
Continue shopping button URL
Once customers add products to the shopping cart, they can click Checkout to carry on with payment or you can easily configure a "Continue Shopping" button to let customers seamlessly return to your website to add more items to their cart. The URL for the continue shopping button can be configured in your System settings in IBIS Online.
Terms and conditions
Ensure a transparent shopping experience by setting up your terms and conditions. You can configure these to display as a clickable link or redirect to your website's dedicated terms page in the System Settings - HTML screen, under Setup | Online Sales. Once opened, select the E-Commerce Setup - Disclaimer section to edit.
Privacy policy
The privacy policy is where your customers can opt-in to receive marketing communication from you. Your privacy policy information can be displayed on the E-Commerce site either in a collapsible box or redirected to a page on your website. You configure your own privacy policy in the Online display settings screen. Once opened, select the E-Commerce Setup - Email communication policy section to edit. Learn more on how to set up your privacy policy and manage your subscribers.
Secure payment options
The IBIS E-commerce platform offers the choice of two integrated payment gateway options for credit card payments – Stripe or Windcave. Both options are embedded in the IBIS webpage for seamless transaction processing. Payments will be deposited directly into your bank account. Check out this article for a comparison of the two providers.
You have a choice of how you manage payments for your products:
- Full payment upfront
- Deposit (reservations only)
- Deferred payment (pre-authorisation done on the card so you can charge the card via POS system later)
- Afterpay (requires an Afterpay account)
If you are keen to offset the cost of online transaction fees, you can charge a 'booking fee' for your reservation product sales. Alternatively Windcave can offer a payment surcharge function for online transactions.
Google Analytics
Harness the power of Google Analytics with our seamless integration via Google Tag Manager. Configure and deploy your tag configurations effortlessly to gather valuable data.
The biggest benefit to using Google Tag Manager is that it makes it easier for marketers to implement tags without having to rely on IBIS developers to do it for them - this could include Facebook pixels or other 3rd party products. Learn more about how to configure Google Tag Manager. Please send us your GTM code for us to connect.
Receipts and confirmation emails
After purchases are completed, your customers will arrive at the Thank You page. A tax receipt containing PDF attachments for any items the customer has purchased such as admission tickets, gift vouchers, or event tickets is emailed automatically.
Receipt email templates can be customised per brand. Brands can be associated with a contact in your IBIS system, and the brand can also be associated with your E-Commerce website. This allows you to also report on sales per brand in your Online sales report.
If a reservation (activity, transport, appointment, or hire) product was purchased, the customer will also receive an additional confirmation email containing details of their booking. Email templates can be customised for each product if desired.
How do I get started?
If you want to get started using the IBIS E-Commerce platform, contact our team today by reaching out to help@ibis.co.nz